FAQ

Each designer ships their own orders. Most ship within 3–5 days. You receive a tracking number by email.

Returns are handled directly with the designer. Each studio sets their own policy. Contact us if you need help.

Every designer is manually reviewed. Business classification and customer volume are checked before they list anything.

The point at which an operation has grown beyond what an independent maker looks like. Designers who cross it exit gracefully.

Check your tracking first. If there's no update for more than 10 days, use the contact form.

Click Apply to Sell anywhere on the site. We review every application by hand within 5–7 days.

Contact

Or email support@offthegrid.com